Last updated: 01/01/2026

At MAVA, we pride ourselves on offering high-quality beauty and hair care tools. All our electronic products are designed to be durable, safe, and efficient. Therefore, we back every purchase with a clear warranty policy that complies with European Union consumer protection regulations.

1. WARRANTY PERIOD

• All MAVA electronic products come with a legal warranty against manufacturing defects.
  
• The warranty period begins from the day the customer receives the product.
  

2. WHAT DOES THE WARRANTY COVER?

This warranty covers solely and exclusively manufacturing defects and failures in the internal components of the product that prevent its normal operation, such as:

• Failures in the electrical system or internal heating elements.
  
• Malfunction of temperature control or power buttons.
  
• Factory assembly defects that compromise the integrity of the device.
  

3. WHAT DOES THE WARRANTY NOT COVER?

The warranty will be automatically void and will not cover damages resulting from:

• Misuse or negligence: Drops, impacts, broken casings, pulling on the power cord, or improper storage.
  
• Water damage: Devices showing signs of having been submerged or improperly exposed to water (unless the product is explicitly specified as waterproof).
  
• Unauthorized modifications: Devices that have been opened, tampered with, or repaired by individuals not authorized by MAVA.
  
• Natural wear and tear: Normal aesthetic wear and tear due to daily use of the product (scratches, discoloration, etc.).
  

4. HOW TO CLAIM THE WARRANTY?

If you believe your product has a manufacturing defect within the coverage period, follow these steps:

1. 
   Send an email to our support team: info@mavaoficial.com
   
2. 
   Provide your full name, order number, and a detailed description of the problem.
   
3. 
   Attach a short, good-quality video clearly showing the product connected to power and the malfunction it presents. This is essential for our technical team to quickly validate the warranty.
   

5. AVAILABLE SOLUTIONS

Once our team validates the manufacturing defect, MAVA will offer one of the following solutions at no cost to the customer:

• Replacement: We will send you a completely new product identical to the one purchased (subject to stock availability).
  
• Refund: If we do not have stock of the item for replacement, a full refund of the purchase amount will be processed through the original payment method.