Last updated: 01/01/2026

At MAVA (hereinafter, "we", "our" or "the Store"), we take the security and privacy of our customers' and users' personal data (hereinafter, "the User", "the Customer" or "you") very seriously. This Privacy Policy explicitly and transparently describes how we collect, use, store, communicate, and protect the information you provide to us when you visit our website or make a purchase in our store.

By accessing our website, using our services, or making a purchase at MAVA, you accept the practices described in this document. If you do not agree with the terms of this policy, please do not use our services or provide us with your personal data.

1. WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA?

The data controller for personal data collected through this online store is:

• Trade Name: MAVA
  
• Website: mavaoficial.com
  
• Contact Email: info@mavaoficial.com
  
• For any questions, complaints, or to exercise your privacy rights, you can contact our customer service team via the email address above.
  

2. WHAT PERSONAL DATA DO WE COLLECT?

We collect only the information necessary to offer you a secure, efficient, and personalized shopping experience. The collected information falls into three categories:

A. Information you provide to us directly:

• Identification and Contact Data: Name, surname, email address, phone number, and full shipping and billing address.
  
• Payment Information: Your credit or debit card details, or payment accounts, are processed directly by our encrypted and secure payment gateways. MAVA never stores or has direct access to the full numbers of your credit cards or your payment credentials.
  
• Communications with the Brand: Any information you provide to us when contacting our customer service (order inquiries, complaints, product usage questions, etc.).
  

B. Automatically collected information:

When you visit our website, analytical technologies automatically collect certain information about your device:

• Device Data: IP address, type of internet browser, operating system, language, time zone, and the cookies installed on your device.
  
• Browsing Data: Information about the specific web pages or products you view in our store, which websites or search terms referred you to MAVA, and how you interact with our site (pages visited, clicks, time spent).
  

3. HOW DO WE USE YOUR PERSONAL DATA?

At MAVA, we use the collected information lawfully and for the following explicit purposes:

1. Order Management and Processing: To process your purchases, validate your payments, prepare shipments, issue corresponding invoices, and communicate updates on your order or delivery status.
   
2. Customer Service: To answer your questions, resolve incidents, manage returns, and offer high-quality after-sales support.
   
3. Fraud Prevention: To analyze commercial transactions for potential risks or automated fraud, protecting both your financial security and that of our store.
   
4. Marketing Communications (Always with your consent): If you choose to subscribe to our newsletter or agree to receive offers upon checkout, we will use your email or phone number to send you information about new launches, exclusive discounts, and beauty tips. You can unsubscribe from these communications at any time by clicking the "Unsubscribe" link at the bottom of the emails.
   
5. Store Optimization: To analyze user browsing behavior, improve the design, usability, and product offerings of MAVA.
   

4. HOW LONG WILL WE RETAIN YOUR DATA?

When you place an order through MAVA, we will retain your purchase information for our accounting, tax, and legal records unless, and until, you ask us to delete this information. Marketing data (such as your email for newsletters) will be retained indefinitely until you decide to withdraw your consent or unsubscribe from the service.

5. SECURITY OF YOUR PERSONAL DATA

The security of your data is an absolute priority for MAVA. We use industry-standard encryption protocol (SSL/TLS) to protect data transmission during the purchase process. We implement commercial technical, administrative, and physical security measures to protect your information against unauthorized access, loss, misuse, or alteration. However, please remember that no method of transmission over the Internet or electronic storage is 100% secure.

6. YOUR RIGHTS AS A DATA SUBJECT (GDPR RIGHTS)

If you are a European resident or access from a territory where GDPR applies, you have the right to access the personal information we hold about you and to request that your personal information be corrected, updated, or deleted. Specifically, you can exercise the following rights:

• Right of Access: Request a copy of all personal data we hold about you.
  
• Right of Rectification: Request the correction of any inaccurate or incomplete personal data.
  
• Right of Erasure ("Right to be Forgotten"): Request the complete deletion of your data from our systems, provided there is no legal obligation requiring us to retain it.
  
• Right to Object or Restrict: Object to the processing of your data for advertising or marketing purposes.
  

To exercise any of these rights, please send an explicit email to info@mavaoficial.com with the subject "Exercise of Privacy Rights", clearly stating your identity and the right you wish to exercise. We respond to all requests within the legally established timeframes.

7. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time to reflect, for example, changes to our business practices, for operational, legal, or regulatory reasons. Any changes will take effect immediately upon their posting on this website. We encourage you to review this page periodically to stay informed about how we are protecting your information.

8. CONTACT

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@mavaoficial.com.