SHIPPING AND LOGISTICS
The estimated delivery time for Spain (mainland and Balearic Islands) is 4 to 14 working days after dispatch. Processing and preparing your device at our distribution centre takes between 1 and 3 business days.
Once your styling tool is dispatched, you will receive an automatic email with your tracking link. You will be able to track the entire journey of the package in real-time until it reaches your door.
Yes. If you buy more than one item in the same order, you may receive them on different days and in different packages. This is because we work with specialised production centres to ensure that each piece of equipment undergoes strict quality control before shipping.
The vast majority of our shipments are delivered at no extra cost. However, as we work with direct distribution and international logistics centres, any import taxes or customs duties that customs decides to apply upon delivery will be borne exclusively by the customer.
EQUIPMENT AND USE
Yes. Our hairdryers and stylers have been developed with high-end technology to satisfy both the most demanding home routines and hair professionals. They feature powerful motors, durable materials, and excellent ergonomics.
Ionic technology emits millions of negative ions that break down water molecules more quickly, reducing drying time. Additionally, it seals the hair cuticle, completely eliminating frizz and maintaining your hair's natural hydration and shine.
No. Our devices use homogeneous heat distribution systems and intelligent temperature control. This prevents thermal peaks that burn the hair fiber, allowing hair to be styled safely, keeping it healthy, silky, and protected.
RETURNS, REFUNDS AND WARRANTY
Yes, you have a period of 14 calendar days after receipt to request a return. For it to be accepted, the equipment must be completely new, with no signs of use, in its original intact packaging, and with all manuals and accessories included.
If the return is due to personal reasons (withdrawal or change of mind), the transport costs for returning the item to our support centre will be borne by the customer. If the equipment has a proven manufacturing defect, MAVA will bear all collection or replacement costs.
Yes, all our electronic equipment comes with a legal warranty against manufacturing defects. The warranty covers failures in internal components or the electrical system, provided they have not been caused by drops, impacts, or improper use.
PAYMENTS AND SECURITY
We accept major credit and debit cards (Visa, Mastercard, American Express) and other secure payment platforms that will be clearly displayed on the checkout screen.
Completely secure. Our website uses the 256-bit SSL security protocol, which encrypts all transmitted information. Payment processing is carried out directly through financial operators; MAVA never accesses or stores your card details.
Still have questions?
If your question is not on this list, please contact our support directly via email: Info@mavaoficial.com. Our team will respond within 24 to 48 working hours!